2013年度森基金 報告書
研究課題名:基礎自治体におけるResilientな情報システム構築
政策・メディア研究科博士課程1年 櫻井美穂子
My doctoral
dissertation reports on research about how to respond to disasters beyond
assumed level in the Information Systems (IS) field. The Great East Japan
Earthquake, which occurred on March 11, 2011, showed up the vulnerability of
Information Communication Technology (ICT). After that devastating earthquake,
Keio University conducted a field study to assess the damage inflicted upon the
municipal government information system, with the added intention of developing
a business continuity plan (BCP) applicable to extreme future contingencies.
Results of the study led us to the realization that it is impossible to build a
system that never fails. A separate case study, which we undertook based on the
experience of Tagajo City, convinced us of the
importance of an autonomous response when we faced with catastrophes beyond
assumed level.
Based on the results
of these preliminary studies, I carried out a literature review followed by
model building to come up with a research design that would allow the
construction of a “resilient” system with “frugal” design features but the
capacity to produce a “creative response” when a disaster beyond assumed level
is encountered. In this paper, resilient systems are those that recover their
core functions flexibly and quickly.
Following the Great
East Japan Earthquake, there has been a lot of talk in Japan about building a
disaster proof society. I have been examining what a disaster proof society
really means. The research question of this paper is, “How can we prepare for
beyond assumed level disasters in the Information Systems (IS) field?”. This
research will clarify IS operations and its design in an emergency.
Existing research
pointed that submitted frameworks on disaster recovery provide only limited
guidance on how to take IT preparedness steps to the operational level (Junglas et al. 2007). Expected outcome of this research is
to crystalize the concept of “resilience” in the IS field and discuss its
design philosophy in disaster recovery.
Research methodology
is following, 1) preliminary study No1- a comparative study of the 13
municipalities affected by the earthquake, 2) preliminary study No2- a case
study of Tagajo City, 3) literature review and
building of conceptual models to be verified in future research, and 4)
supplemental empirical surveys.
I have finished two
preliminary studies and at the stage of model building from this studies and
literature reviews. In this model building process, “Creative Response” notion
was inducted from Tagajo responses and is defined as “autonomous
response using whatever available resource to regain the capability to perform
key objectives”. The accomplishment target of this model is a resilient IS. This
creative response becomes a mean when we realize such a system. In addition, a “Frugal
Information System (IS)” theory advocated by Dr. Richard Watson will be used
deductively as a useful design concept to allow a creative response in the
field.
IS research has
focused on analyzing effectiveness of systems and its developed process. These
discussions are based on an assumption that reliability of IS should be achieved
by reliable technology (Butler et al. 2006). Therefore, it fails to account for
IS operations in unexpected situations.
This research assumes
that it is impossible to build a system that never fails. Thus, I propose the
importance of preparedness for beyond assumed level disasters and response in
the field after disaster happens. Expected outcome of this research is to
crystalize the concept of resilient in the IS field.
Frugal IS which is
defined as “an information system that is developed and deployed with minimal
resources to meet the preeminent goal of the client” (Watson et al. 2013),
would be the key concept of realizing a resilient IS. This is important under
disaster situations that typically force people to deal with situations under
limited access to resources.
I wrote academic
paper with Dr.Watson (Georgia univ.)
and Dr.Abraham (William & Mary college). Our
paper won the best paper award in the academic conference of ITU-T and was
published by IEEE Communications Magazine which has high impact factor in
telecommunication field.
(Publication & Award)
・Sakurai, M., Watson, R.T., Abraham, C. and Kokuryo, J. 2014. "Sustaining Life During the Early Stages of Disaster Relief with a Frugal Information System: Learning from the Great East Japan Earthquake," IEEE Communications Magazine (52:1), pp.176-185.
・Best paper award (first prize) of ITU Kaleidoscope academic conference for “Sustaining Life During the Early Stages of Disaster Relief with a Frugal Information System: Learning from the Great East Japan Earthquake,” Mihoko Sakurai, Richard Watson, Chon Abraham, and Jiro Kokuryo, April 2013